Prices & Process
Workshop & service
Prices & process
Transparent, easy to understand, and without unnecessary detours. Here you can find out how a repair works with us and what costs may arise.
€89 / hour
Our workshop services are charged based on the actual time spent. Replacement parts and any applicable shipping costs are charged separately.
Depending on the problem, diagnosis, repair, and final inspection may take different amounts of time.
This is how your repair works
Request a repair
Fill out our repair form and describe the problem as accurately as possible.
Handing over your device
Depending on the arrangement, you can bring your device in personally or send it to us.
Diagnosis
Our workshop inspects your device and identifies the cause of the problem.
Repair
Necessary work and replacement parts will be carried out and provided after your approval.
Final inspection
After the repair, we test the device's functionality.
Return
You can collect your device or have it returned to you by arrangement.
For regular maintenance, you can also find cleaning & care products for portafilter machines as well as E61 gaskets and shower screens.
Possible additional costs
Replacement parts
Required replacement parts are charged in addition to the labor.
Shipping
Shipping costs may apply for sending in or returning your device.
Additional work
Particularly complex problems may require additional diagnostic time.
So we can help you more quickly
The more precise the information you provide in the repair form, the better we can prepare for your device even before inspecting it.
- Manufacturer and model
- Purchase date, if available
- Detailed description of the error
- Photos or videos, if helpful
- Information about when the error occurs
Does your machine need servicing?
Send us the most important information directly through our repair form.